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Accounts / Payments / Support
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What happens if my ads are disapproved or limited?
Our team provides campaign guidance and account-level support to help resolve policy issues and restore ad delivery as quickly as possible.
What if my ad account gets disabled?
Your funds are always protected. We can transfer your remaining balance to a new account or refund the unused ad spend to your original payment method.
Can I transfer or refund my ad balance?
Yes. You can transfer funds between ad accounts at any time. Unused ad spend is fully refundable. Refunds are usually processed within 1–5 business days.
What if my URL is rejected?
No risk. If your website or URL is rejected during the approval process, you'll receive a full refund.
Are subscription fees refundable?
No. Subscription and setup fees are non-refundable. Only unused advertising balance is refundable.
What payment methods do you accept?
We primarily accept Cryptocurrency (USDT, BTC, ETH, XRP, etc.). Crypto payments may include a processing fee depending on the payment method.
Do you charge VAT or hidden fees?
No. We do not charge VAT, advertising tax, or hidden markups on your ad spend.
How do account bans and appeals work?
Our agency accounts are highly trusted and rarely restricted. If an account is limited, we will submit an appeal and assist throughout the recovery process. If the account cannot be restored, we will replace it or transfer your remaining balance.
Will I lose my funds if my account is banned?
Never. Your unused advertising balance is always protected and can be refunded or transferred to another account.
Can I run multiple ad accounts?
Yes. You can manage multiple agency ad accounts simultaneously for different brands, offers, or regions.
How long do top-ups take?
Most top-ups are processed automatically. Some platforms may require manual approval. Delays caused by banks, blockchain networks, or advertising platforms are beyond our control.
How can I get support?
We provide 24/7 support via Telegram and Email. Response times may be slightly longer during weekends and holidays.
Do you guarantee account lifetime or campaign performance?
No. Advertising platforms operate independently. We cannot guarantee account lifespan, approval rates, CPM, CPA, ROAS, or profitability.
What are my responsibilities?
You are responsible for ensuring your ads comply with all applicable laws, platform policies, and intellectual property requirements. Illegal or fraudulent activity may result in immediate service suspension.
What happens if I file a chargeback?
Please contact us before initiating any payment dispute. Fraudulent chargebacks may result in service suspension, balance freezes, and submission of supporting evidence to the payment processor.
Do you monitor fraud?
Yes. We monitor suspicious spending patterns, repeated refund requests, payment disputes, and identity inconsistencies. Identity verification may be required before processing refunds.
Prohibited Use
You agree not to use our services to: - Advertise illegal products or services - Violate advertising platform policies - Engage in fraudulent or misleading advertising - Infringe intellectual property rights - Distribute malware, spam, or harmful content - Resell or share account access without written permission - Violation may result in immediate account suspension or termination without refund.
Liability
- These Terms are governed by the laws of England and Wales. - Both parties agree to attempt a 30-day good-faith resolution before legal action. - Our total liability is limited to the amount you paid during the 3 months preceding the claim. - We are not liable for indirect damages, lost profits, business interruption, platform policy changes, or account bans imposed by third-party advertising platforms.
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